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Frequent Questions

How can I order;

Find the products you are interested in through the search engines or from the various themed pages. Click on the Add to cart link next to the product you are interested in and this will be added to your online 'shopping cart'.


When you have finished your selections, click on the "Complete the order" link below the list of products in your cart and you will be taken to a secure connection where you will be asked to define a payment and shipping method.


Alternatively you can place your order by phone at +30 25410 66002 working days.


Orders received on public holidays are served the next business day.


Has my order been completed?


After you finish the process of entering the recipient's details and click Send Order, a message will appear informing you that the order has been completed. This message also mentions the order code, which you should keep.



How can I cancel an order?


Order cancellation is done in two ways.
In both cases you will need to provide the order code or if you have not kept it, the name and the date on which it was made.

The ways are:

• By e-mail to
• By phone at +30 25410 66002


Can I return a defective product?


Xantres-idees takes care the quality of its products is guaranteed. If you still receive a defective product you can contact the company by e-mail at or by phone at +30 6978 630313.


See them in detail  Return Policies


What are the payment methods?


E-commerce has been linked to consumer awareness through the use of credit cards. The customers-friends of have at their disposal many payment methods so that they do not have this feeling of insecurity caused by the use of credit.
These ways are:


Cash on delivery: Upon receipt of the products you have ordered, you also pay the amount due to the partner who brought you the order, so simple and safe. Also, there is always the possibility of payment in the store at the time of receipt of the product.


Deposit to a bank account: After you have agreed with us on the exact amount that will include the shipping costs, you pay your debt to the accounts of

After depositing money, please contact the accounting department by phone at +30 25410 66002 or via email:


Credit card: If you have a credit card you can use it safely through our order form. There is no risk as we follow the latest developments every time in terms of transaction security and in addition to our many years of operation there has not been a single case of fraud among thousands of our customers.


How to use the Coupon code  where did you win?


To use your coupon code, go to the store and find the items to buy. 
1. Enter "My Cart"
2. Select "Enter Product Promotion Code".












3. Enter the password you won and press "apply". 
You will notice that the discount rate is automatically deducted from the amount you have to pay.
4. Make the purchase and take advantage of the discount.

When will I receive;


At our policy is to deliver orders as soon as possible. Your order is until 11 o'clock in the morning, you will have the order with 90% probability the next day home.


For Xanthi and the surrounding areas you can pick up from our store, at 3 Smyrnis, in Xanthi.

For the rest of Greece: Delivery time is from 1 to 3 working days.


ATTENTION !: In some remote areas courier delivery is still not possible. In such cases the shipment is made by mail.

Coupon usage information
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